| Q. |
How do I make a booking? |
| A. |
A step by
step procedure has been created to help you make your booking. In step 1 you
have to fill a form which will allowed the owner or agent to know your arrival and
departure dates as well as flights details, number of adults and children, any pets you want to bring
along, and any special needs that you might have.
Once you have provided the required info you are allowed to proceed with
step 2 where you will have the possibility to not only book a chosen house
or flat but also built an itinerary including accommodation in different
locations which will be appended to a table at the bottom of the form.
Once you have added at list
one item to the itinerary table you will be shown a send request button and
we will receive your enquire.
|
| Q. |
How long does it take to confirm a booking |
| A. |
All bookings
will be confirmed within 24 to 48 hours. |
| Q. |
I am
not sure which property to chose. How do I go about it? |
| A. |
Simply by
clicking in Contact us in the web header navigator you will be prompt with a
form that will be submitted to use with you enquire. Our team will examine
your needs and will come back to you with few suggestions within 24 hours. |
| Q. |
When
do I have to pay? |
| A. |
You will be
required to pay once you arrive to the property. Some landlord will charge
you the day you check out from the property. |
| Q. |
Do I
need to pay a deposit?
|
| A. |
It is a
general rule not to take any deposit from you. Although there are some
landlords that will require a certain commitment from you specially when the
rental exceeds 7 nights. In any case you will be communicated about the
deposit if necessary upon confirmation of your booking.
|
| Q. |
How are cancellation and refunds handled?
|
| A. |
The cancellation policy associated with your rental agreement or lease
should clearly communicate penalties associated with canceling your
contract. Note that cancellations due to weather conditions are not usually
permitted unless specified in the rental agreement.
Travel insurance can protect your vacation investment if unforeseen
circumstances require you to cancel your trip. |
| Q. |
What about travel arrangements?
|
| A. |
The owner or
agent will be able to advise you on your travel arrangements,
including the most convenient airports, car rentals, and alternative
transportation options. Special parking requirements and parking passes
should be detailed in the rental agreement and included in pre arrival
instructions.
|
| Q. |
What type of pre arrival instructions should I expect? |
| A. |
In addition to directions to the property, you should be provided with
either a key or the name of the person who will greet you at the rental, as
well as the name and telephone number of some one at the location who you
can contact if anything goes wrong. If a security deposit is due on arrival,
the expectation is that it will be paid in cash, local currency. |
| |
| Q. |
What happens when I arrive at the property?
|
| A. |
Some owners send you a key in advance, some actually live on site and
will meet you, and some arrange for their representative to meet you at the
property. Make sure you are given details of some one you can contact if
something goes wrong. If you are delayed, it is courteous to inform the
owner. |
| |
| Q. |
What if there is a problem during my holiday? |
| A. |
It is in your best interest and the owner’s interest to fix any problems
immediately. Contact information for the owner or their local representative
should be included in pre arrival instructions and posted in the rental. The
person you have been directed to contact will be your best resource to
quickly resolve any issues. |
| |
| Q. |
What happens when I leave?
|
| A. |
Check out policies should be part of the instructions you were provided.
Since cleaning standards vary, it is important to know how much the owners
expect you to clean up prior to departure. At minimum, the rental should be
left tidy.
When you are ready to leave, the owner or their representative should check
you out of the property, and assuming there is no damage, will refund your
security deposit on the spot. |